Upon discussing your order with us, we will give you an approximate lead time and delivery date.
Our stone and porcelain products are packed into wooden crates or pallets and deliveries are made using third party haulage companies.
Our standard deliveries are made to the kerbside using 18 tonne lorries between 8.30am-5pm, Monday to Friday. If an AM delivery is required, this can be organised at an additional cost.
Please read through the key issues below to ensure we can make delivery to you as smooth as possible:
Our standard deliveries are made on 18 tonne lorries which will need to be able to easily access the delivery address. If you think a smaller truck is required, a 7.5 tonne lorry can be requested for an additional charge.
Standard deliveries are made by lorries with a tail lift and pallet truck which the driver will use to offload the crates / pallets. Due to the weight of stone and porcelain, they need to be able to do this on to a firm surface that is level. If your property, for example, has a sloped or gravel driveway or if you live on a hill, please discuss this with us upon placing your order.
All deliveries must be signed for and cannot simply be left in a requested location.
All deliveries are also made to the kerbside only as standard and it is up to the driver’s discretion whether they are able to move the crates / pallets into a more convenient location off the roadside. They are unable to handle the goods or enter a customer’s property. Therefore, please ensure someone can be on hand to help move the tiles when they are delivered.
We ask all customers to check the goods when they arrive. Do not sign for them without checking them first and please make a note on the delivery paperwork if you have concerns about any damage. Please contact us as soon as possible if you have any concerns regarding the condition of your tiles – we cannot take action after they have been moved or installed.
Storing your tiles after delivery: To ensure your tiles are completely dry before installation, we recommend storing them in a sheltered area up on end – rather than horizontally on top of each other. This should allow for any moisture to be evaporated effectively before installation.